Privacy and cookie statement

Wizzdrum respects your privacy and will do its best to ensure that your personal data is processed in a lawful and transparent manner. We act in conformity with the General Data Protection Regulation, which means that we:

  • Clearly explain to you what personal data we process.
  • Only collect personal data that is needed for our legitimate purposes.
  • Limit our collection of personal data.
  • Take reasonable measures to ensure that your data is correct.
  • Observe (statutory) storage and deletion periods.
  • Take appropriate security measures to protect your personal data.
  • Respect your rights (see also article 11 of this privacy and cookie statement).

In this privacy and cookie statement, we will explain to you how we process your personal data, why we process your personal data and what rights you have when it comes to the processing of your personal data. This privacy and cookie statement covers the processing of data via our website wizzdrum.com.

You are under no statutory or contractual obligation to provide your personal data to Wizzdrum. Wizzdrum limits the processing of personal data to an absolute minimum. However, we may not be able to process your order or deliver our services when you won’t provide us with your personal data.

1. About us
Wizzdrum is the main responsible for processing your personal data.

Wizzdrum
Zilverkarper 7
2318 NC
Leiden

Chamber of Commerce No. 28062464

If you have any questions about this privacy and cookie statement or the way we handle your personal data, you can contact us

By email: service@wizzdrum.com
By phone:

2. The personal data we collect from you
Wizzdrum can collect the following data from you:

Your name and address
Delivery address
Invoice address
Email
Username and password for your online account
Phone number
Payment details
Any other personal data you share by communicating with Wizzdrum

We may collect the following personal data from you when you visit our website:

IP Address
We use cookies, for example to analyse website surfing behavior. In some instances, the use of cookies is considered the same as the processing of personal data under the General Data Protection Regulation. You can read more about this in article 9 of this privacy and cookie statement.

We have added social media buttons from Facebook, Instagram and LinkedIn to this website. Wizzdrum is not responsible for the processing of your personal data by these parties or via other links that can be found on our website. This privacy and cookie statement does not apply to third party websites and links. We encourage you to read the privacy policies of these third parties. Wizzdrum cannot guarantee that these third parties will handle your data in a secure manner. You can read how these companies handle your privacy in their privacy statements:

Facebook
Instagram
LinkedIn

3. How we collect your personal information
Wizzdrum collects data in a variety of ways. Generally we will collect personal data directly, for example when you have contacted us or placed an order. From time to time, we may collect generally known data from publicly available sources, if we have a justification for this, such as a commercial purpose. It is also possible that someone wants to offer you a gift via Wizzdrum, which means that we will process your data.

4. Why do we collect your personal data?

General

When you want to buy something at our webshop, we need your personal data to process and deliver your order. We collect your data to process your order, to maintain and improve the website and for analytical purposes, to handle complaints, to sent an invoice and show advertisements. If it is necessary for the service in question, we can share your personal data with third parties. Moreover, we would like to know your name, email address and telephone number so that we can contact you about your order. If you contact us, we will of course also process data, so that we can respond to your message. Finally, we process data for administrative purposes.

Creating your account

We give customers the possibility to create a webshop account. After you register, we save your account details, so you can place orders more easily when your return to our webshop, and in order for us to contact you about your order. After registration, you can change your details in your online account.

Placing an order

When you place an order, we need your personal data, such as your name, email, delivery address and payment details, to process and deliver your order. We would like to keep you informed about your order. For this reason, we process your name and email, so that we can send you the order confirmation and inform you about the shipping process. Optionally, you can enter your company name and VAT number.

Shipping the order

When you place an order, we need your data to ship the order. We share this information with PostNL, the service we use to deliver your package to your home / a different shipping address. We only share your name and (delivery) address with PostNL.

Advertisements

Wizzdrum has a legitimate interest to use your data for marketing purposes, so that we can keep you informed of our new products and services.

Our website

In order to offer you the best online shopping experience and to improve our webshop, we need to use analytical and tracking cookies (“retargeting”). By using cookies and similar technologies, we can ensure that you have a great shopping experience.

Newsletter

You can sign up to receive our newsletter. We will use your information (email) to send you our newsletter. We ask your consent for this.

5. On which grounds is personal data being processed?
We must have a valid legal basis in order to process your personal data:

  • Consent. We will only use your personal data to send our newsletter, if you have given your consent.
  • Necessary for executing a contract. We need your personal data to process and deliver your order.
  • Legitimate interest. We rely on the legal basis of ‘legitimate interest’ when the processing of your personal data is necessary for our legitimate interest (for example: direct marketing or administrative purposes, or to be able to respond to questions or comments received by email or offline channels), and this does not affect someone’s fundamental rights and freedoms. Additionally, we will delete the data when the data is no longer needed for the processing purpose.
  • Legal obligation. We are legally obliged to keep records and to retain them for at least 7 years (the fiscal retention obligation).

6. The storage period of your personal data
Your personal data will be deleted or made anonymous when the data is no longer needed for the processing purposes as mentioned in article 4 of this privacy and cookie statement, unless there’s a statutory obligation that requires longer storage and taking into account any limitation periods. We store the data for the processing of your order for one additional year. In any case, the following retention periods shall apply:

  • The fiscal retention obligation of 7 years.
  • If you have subscribed to receive our newsletter, we will keep your data during the subscription. Every newsletter has an unsubscribe link.

7. Is your data given to third parties?
We may use third parties for certain services. We may share your personal data with the following parties:

  1. Web hosting
  2. Webshop software(WooCommerce)
  3. Our bookkeeper/accountant
  4. Mailservers
  5. Delivery services (PostNL)
  6. Mollie
  7. Payment services (iDEAL, PayPal)
  8. Analytical services (Google Analytics/Hotjar)

Wizzdrum has signed data processing agreements with (sub) processors. If possible, we use processors established within the EEA. You should be aware of the fact that your data may be transferred and otherwise processed to a location outside of the EEA. We will only transfer your data to third parties outside of the EEA, if the third party is located in a country that’s considered “adequate” by the EC and/or if there is a Privacy Shield.

8. Safety measures
Wizzdrum uses safety measures to prevent unauthorised access of your personal data.
We take notice of new technologies and are committed to protect your personal information by implementing a variety of technical and organisational security measures. Although we do our best to ensure the security and integrity of our systems, we cannot guarantee that our safety measures will prevent (third-party) hackers from illegally obtaining your personal data, nor can we guarantee that your personal data will remain safe under all circumstances.

We have taken the following measures to protect the safety of your data:

Physical security measures
Access to personal data is protected with a username and password
Anti-virus software and regular software updates
Secure connections (TLS, before SSL)

9. Cookies
We use cookies on our website. A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. Some cookies will be deleted after you close your browser (session cookies) while other cookies remain on your computer or mobile device for the time-period that is set in the cookie (persistent cookies). Some cookies will be placed by us, while others are placed by third-parties. We don’t have full control over the cookies these third-parties set, so we advise you to read their privacy- and cookie policies. In some cases, the use of cookies is by law considered equally to the processing of personal data.

Cookies have a variety of functions. By using cookies, we make sure that this site functions properly so that you get a good user experience. It also tells us how our website is being used and what we can do to improve our website. Additionally, we use cookies to show you relevant advertisements.

We use cookies that process personal data, such as your IP Address. We will only use tracking cookies with your consent.

The cookies that our website uses are

Necessary cookies.

This website uses strictly necessary cookies that are essential for the operation of this website:

PHPSESSID preserves user session state across page requests and expires after the end of the session. The cookies woocommerce_cart_hash and woocommerce_items_in_cart helps WooCommerce determine when cart contents/data changes (session). The cookie wp_woocommerce_session_ contains a unique code for each customer so that it knows where to find the cart data in the database for each customer (expires after 2 days).

Analytical cookies.

Google Analytics. This website uses ‘Google Analytics’, which is a web analytics service. By using this service, we are able to monitor the traffic on our website. Google Analytics collects first-party cookies, data related to the device/browser, IP address and on-site/app activities to measure and report statistics about user interactions on the websites and/or apps that use Google Analytics. The cookies are _ga, _gat, _gid. These cookies will be stored for a maximum period of 2 years. For more information about this, you can read the privacy statement of Google Analytics. The pixel collect is used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across
devices and marketing channels (session).

Hotjar. The cookie _hjIncludedInSample is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels (session). The cookie _hjid is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID (expires after 1 year). The cookie _hjCachedUserAttributes stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool (session).

The cookie tk_ai registers data on visitors website behavior. This is used for internal analysis and website optimization (session).

Marketing cookies

We use (tracking) cookies for advertising purposes. By doing this, we can show you relevant ads and measure and use the result thereof (“retargeting”). You can always object to this form of profiling.

LinkedIn. The bcookie/bscookie is used by LinkedIn for tracking the use of embedded services (expires after 2 years). The cookie lang sets default locale/language (domein .ads.linkedin.com) and is a session cookie. The cookie lidc is used for routing and expires after 1 day. The cookie UserMatchHistory is used by LinkedIn for LinkedIn Ads ID syncing and expires after 1 month.

YouTube. The cookie GPS registers a unique ID on mobile devices to enable tracking based on geographical GPS location (session). The cookie YSC registers a unique ID to keep statistics of what videos from YouTube the user has seen (session). The cookie VISITOR_INFO1_LIVE tries to estimate the users bandwidth on pages with integrated YouTube videos and expires after 179 days. The cookie PREF registers a unique ID on mobile devices to enable tracking based on geographical GPS location and expires after 8 months. The cookie remote_sid is used with embedded YouTube videos (session).

Google. The cookie IDE (.doubleclick.net) is used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user (expires after 1 year). The cookie test_cookie is used to check if the user’s browser supports cookies (expires after 1 day).

10. How do I disable cookies?
Most browsers support cookies, but you can set your browser to decline them and you can delete them whenever you like. Usually this can be done through your browser’s ‘preferences’. The ‘help’ section of your browser can guide you to the right place where you can disable the cookies. When you wish to limit, decline or delete cookies, you may not be able to use all the features of this website and your user experience could be limited.

More information about cookies can be found on the website of de Consumentenbond. If you still have questions or comments about our use of cookies, please contact us at service@wizzdrum.com.

11. Your rights
Under the General Data Protection Regulation, you have a number of important rights that you can exercise. You may be asked to provide additional information, such as your ID or passport, for the purpose of verifying your identity. We will respond to your request without undue delay and at the latest within one month of receipt of the request. We can extend the time to respond by a further two months if the request is complex or if we have received a number of requests.

These are your rights:

  1. The right to data portability. This right gives you a higher degree of control over your own personal data. You have the right to receive your personal data in a structured, commonly used, machine-readable and interoperable format so that it can be transmitted to a different party.
  2. The right of access to your personal data. This enables you to receive a copy of the personal data we hold about you and to verify if we process your personal data in a lawful manner.
  3. The right of rectification and erasure of your personal data. You can request us to rectify your (incorrect) personal data or have it removed.
  4. The right to restrict the processing of your personal data. In some cases you have the right to limit the processing of your personal data.
  5. The right to object against the processing of your personal data. You can request that we no longer use your personal data. If you object to the use of your personal data for commercial purposes, we will always respect this.
  6. The right to withdraw consent at any time. When you have given your permission to process your personal data, you can withdraw your consent whenever you want. The easiest way to do this is to send an email to us.

If you wish to exercise any of these rights, you can send an email to service@wizzdrum.com or contact us by phone or in writing.

Read more about your rights here.

12. Complaints and questions
If you have any complaints or questions about this privacy and cookie statement or the way we process your data, you can contact us by sending an email to service@wizzdrum.com. You can file a complaint against Wizzdrum regarding the processing of your personal data by clicking here.

13. Changes to this privacy and cookie statement
This privacy and cookie statement was last updated on January 01, 2020. We reserve the right to change or modify our privacy and cookie statement at any time.

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